RETURNS and REFUNDS

Returns and Refunds Policy

Effective Date: [Insert Date]

At Arrow Solutions, we are committed to ensuring customer satisfaction by providing high-quality products. If you are not completely satisfied with your purchase, our Returns and Refunds Policy outlines the terms and conditions under which you may request a return or refund.

1. Fair Returns and Refunds Policy

We operate on a fair policy to ensure transparency and balance between our customers' expectations and our business commitments.

Please note:

  • We do not accept returns or process refunds for products that are damaged, used, or not in their original condition.

  • Any item being returned must include all original packaging, labels, and documentation.

2. Eligibility for Returns

To be eligible for a return:

  • The product must be unused and in the same condition as you received it.

  • The return request must be initiated within [Insert Number] days of receiving the product.

  • Proof of purchase (e.g., receipt or invoice) is required.

If the product is found to be damaged upon receipt or has a manufacturing defect, you must notify us immediately at sales@arrowslns.com or by calling 0614844218 to initiate a return or replacement.

3. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Damaged or used products.

  • Items that have been altered or customized.

  • Clearance or sale items (unless defective).

4. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method within [Insert Number] business days.

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

5. How to Initiate a Return

To request a return, please contact us at:
Email: sales@arrowslns.com
Phone: 0614844218

Please provide the following information when contacting us:

  • Order number

  • Reason for return

  • Photos of the product (if applicable)

We will review your request and provide further instructions.

6. Damaged Items or Errors

If you receive a damaged or incorrect product, please contact us within [Insert Number] days of delivery. We will arrange for a replacement or refund at no additional cost.

7. Responsibility for Return Shipping

Unless the return is due to an error on our part, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

8. Contact Us

For further assistance with returns and refunds, you can reach us at:

Arrow Solutions
Email: sales@arrowslns.com
Phone: 0614844218